All Announcements

December 29, 2015

Looking Back on 2015 – COPIC’s Year in Review

COPIC recognizes that the relationships we build with insureds are based on trust. This trust relies on our ability to provide expert guidance, defend the practice of good medicine, and support efforts to improve health care. As we reflect back on 2015, there are many ways we reinforced our commitment to medical professionals and patients. Here are some highlights that exemplify this commitment:

  • The formation of an alliance with MagMutual
  • The expansion of the COPIC Points Program to allied health professionals
  • Newly launched seminars for medical professionals who manage human resources
  • Grants from the COPIC Medical Foundation that support innovative initiatives

To learn more, read the full “Looking Back on 2015” article that appeared in the December 2015 issue of COPIC Topics.

December 21, 2015

Connect with COPIC on Facebook

COPIC’s Facebook page is another way we connect with insureds, partners, and the health care community. We share information on employee projects, COPIC Medical Foundation activities, and useful links to health care news.

How do I "Like" COPIC on Facebook?
    1. Go to www.facebook.com/COPICCompanies and login to your Facebook account. (Click the "Sign Up" button if you need to create a new account).
    2. Once you are on COPIC’s profile, just click the "Like" button under the lower right corner of the cover photo.
    3. Hover your cursor over the "Liked" button until a pulldown menu appears. Click "Show in News Feed" so that there is a checkmark that indicates COPIC’s posts will show in your news feed. Please feel free to comment on posts or share them with others.

COPIC also has LinkedIn profiles for COPIC Companies and COPIC Financial Service Group. If you are active on LinkedIn, we recommend that you connect with us there too.

December 14, 2015

Recent Grants Funded Through the COPIC Medical Foundation

The COPIC Medical Foundation supports organizations and initiatives that improve health care outcomes, patient safety and quality of care. Recent grant funding from the Foundation went to the following initiatives:

  • Safe Motherhood Initiative—The Safe Motherhood Initiative from the American College of Obstetrics and Gynecology will conduct hospital-based voluntary maternal mortality reviews in an effort to reduce pregnancy-related deaths and improve obstetric care.
  • Colorado Academy of Family Physicians’ Tar Wars—Funding for the Colorado Academy of Family Physician’s Tar Wars program will be used to create and develop educational videos on the consequences of tobacco and marijuana use to be distributed to primary care practices, schools, PTAs, and county health departments.
  • Community Response Team—Funding supports the further expansion of the Colorado Springs Fire Department’s Community Response Team (CRT) pilot program designed to integrate behavioral health into pre-hospital care so as to divert behavioral health calls away from the overwhelmed 911 system and to curb misuse of emergency departments.
  • Agitated Patient Management Training Program—Funding supports the implementation of the Agitated Patient Management training program for providers at Craig Hospital to safely and effectively manage agitated patients, reducing and preventing injury to patients and staff.
  • Center for Advancing Professional Excellence—Funds provided to the University of Colorado School of Medicine’s Center for Advancing Professional Excellence will be used to purchase upgraded simulation equipment for the COPIC Labor and Delivery Simulation Suite. The program utilizes high fidelity simulators to improve the technical, communication and team skills of health professional students, residents, nurses, technicians and practicing physicians.

For more information on these and other initiatives funded by the Foundation, visit the COPIC Medical Foundation’s Grants in Action page.

December 07, 2015

New for 2016: Expanded Areas for Cyber Liability Coverage

COPIC partners with NAS Insurance Services to provide cyber liability coverage with eligible professional liability insurance policies. We are pleased to announce that the following coverage areas will be added as of January 1, 2016:

  • PCI DSS Assessment provides coverage for the fines and penalties levied by the Payment Card Industry Data Security Standards Council against merchants who are not PCI DSS compliant.
  • BrandGuard™ covers the loss of revenue directly resulting from an adverse media report and/or notification to customers of a security or privacy breach.
  • Notification limit broadened to include Proactive Privacy Breach Response Costs and Voluntary Notification Expenses. Proactive Privacy Breach Response Costs covers public relations expenses incurred in response to a privacy breach, but prior to the publication of an adverse media report, in an effort to avert or mitigate the potential impact of such adverse media report on the insured’s reputation. Voluntary Notification Expenses provides coverage for expenses incurred in notifying affected parties of a privacy breach where there is no legal requirement to do so.

More information on COPIC’s 2016 expanded cyber liability coverage can be found in the December 2015 COPIC Topics newsletter. See also the exclusive COPIC report, “COPIC Insight: Data Breaches,” for a concise overview on cyber liability and resources to help insureds address this issue in their own setting.

November 30, 2015

12/31/15 Deadline to Earn COPIC Points

We are approaching the 12/31/15 deadline for eligible insureds to earn COPIC points and qualify for the preferred premium discount. Insureds who have at least 3 COPIC points at the end of the year receive the discount, which is applied to the subsequent year’s policy renewal.

There is still time to earn COPIC points through on-demand courses or by attending in-person seminars. Please visit www.callcopic.com/education for a current listing of courses and seminars.

November 23, 2015

COPIC's Legislative Action Center

As always, COPIC will continue to keep you aware of specific legislative priorities involving health care and alert you so you can be informed and get involved. You can always find the latest information by visiting COPIC's Legislative Action Center (www.callcopic.com/legislative). When you're on the Legislative Action Center, scroll to the bottom of the page and make sure you are signed up for the Action E-List. By doing so, you will get emails when important issues arise and have an opportunity to make your voice heard to help educate legislators.

November 16, 2015

Exclusive COPIC Report on Data Breaches

Cyber liability is complex, so we created the “COPIC Insight: Data Breaches” report to provide an easy-to-understand and practical overview. The report is designed to inform insureds about key risks associated with computers, tablets, and other electronic devices, as well as offer guidance on how to address areas of concern. A PDF of the report can be downloaded at www.callcopic.com/insight.

The following are some excerpts from the report:

Cyber Claim Trend

Ransomware: Typically targeting smaller organizations, cyber-extortionists introduce a virus (often in an official-looking email message) that invades and encrypts data, cutting off access to all users. The extortionists demand a ransom to provide the password to unlock the practice’s data.

Mitigating this risk: It is important that everyone is trained to be wary of opening emails from senders they do not recognize, and that organizations invest in anti-virus software for all computers. When in doubt, contact your IT staff to determine whether an email poses a risk.

Risk to Data and Devices at Rest

Considerations for External Support

Some organizations seek an outside partner to help manage the audit process. For practices or facilities considering this route, asking these questions of a considered firm may be helpful.

  • Does the firm have a thorough understanding of HIPAA and HITECH requirements?
  • Has the firm worked with similar health care organizations to conduct similar types of audits?
  • How thorough will the firm’s work be? Will consultants interview employees, in addition to completing checklists? Will the firm also audit your policies and procedures, in addition to your systems?
  • What is the outcome of the firm’s work? Will you receive a report of risks? A full mitigation plan? Will the firm assist in mitigation efforts?

November 09, 2015

2015 Nebraska Williamson Award Recipient

Congratulations to Dr. Mark Emig of Omaha, Nebraska who was recently awarded the 2015 Nebraska Williamson Award. In 1995, Dr. Mark Emig and his colleagues at Midwest Eye Care in Omaha established Mission Cataract – an annual donation of medical services to provide free cataract surgery and after-care to those without the income or health insurance for this procedure. After 20 years, Dr. Emig (now the medical director of the program) and Midwest Eye Care have provided this life-changing surgery to over 300 individuals.

The COPIC Medical Foundation’s annual Nebraska Harold E. Williamson Volunteer Physician Award recognizes a volunteer physician in Nebraska and provides a $10,000 grant to the health-related nonprofit organization of the recipient’s choice. After reviewing an impressive slate of candidates, Dr. Emig was selected as the 2015 recipient of this award.

Read more about Dr. Mark Emig and his volunteer work in the November 2015 Nebraska Bulletin.

November 03, 2015

Earn 6 COPIC Points at the Upcoming “Inside COPIC” Program (Nov. 18-19)

“Inside COPIC: An Intensive Look at the World of Patient Safety and Medical Liability” is a program in which participants learn from and interact with our leadership team. The program consists of two sessions: 1) An “Inside Look at COPIC,” which covers topics including key safety and risk principles (e.g. communication, documentation, systems failures, human factors), early reporting, claims data and trends, the 3Rs Program, elements that make a case defensible, and an overview of COPIC’s structure and resources; 2) A Claims Committee meeting to see the process we undertake to review open, de-identified claims.

Join us for the next “Inside COPIC” program and earn 6 COPIC points.

Dates and Times:
Inside COPIC Day 1 – “Inside Look at COPIC”
November 18, 2015
5:30 to 8:30pm
Day 1 Registration

Inside COPIC Day 2 – “Claims Committee”
November 19, 2015
8:00am to Noon
Day 2 Registration

Location:
COPIC
7351 E. Lowry Blvd.
Denver, CO 80230

Seating is limited, please register early. To register, click on the registration link for each day, as seen above. You must register for and attend both days of the program in order to earn the full 6 COPIC points. For more program details, download the 2015 Inside COPIC flyer.

October 26, 2015

COPIC Points Reminder

We are approaching the 12/31/2015 deadline to earn COPIC points to be eligible for preferred premium status on your 2016 renewal. Eligible insureds who have at least 3 COPIC points at the end of the year receive the associated premium discount. Please note these additional details about the COPIC Points Program:

  • It occurs on a one-year cycle.
  • If participants earn more than 3 COPIC points in a given year, they can roll over excess points to apply to the subsequent year (up to a maximum of 6 points).
  • New physicians automatically receive the premium discount, but need to participate in the program during their first full year of being COPIC-insured to maintain the discount for the subsequent year.
  • The program is the same for full- or part-time physicians.
  • The following allied health professionals (AHPs) are now eligible to participate in the COPIC Points Program: Anesthesiology Assistants, Certified Registered Nurse Anesthetists, Clinical Nurse Specialists, Nurse Midwives, Nurse Practitioners, and Physician Assistants.*

Earn COPIC points through on-demand courses or by attending in-person seminars. Please visit www.callcopic.com/education for a current listing of courses and seminars.

You can access your COPIC points history by logging into the Service Center. When you enter the Service Center, you will see the “Account Details” page, which provides a summary of your account information including your COPIC points balance. If you feel our records are inaccurate please send an email to copicpoints@copic.com with the missing information so that we can research and correct your COPIC points profile prior to year end.

* Please note that of the AHPs listed, only those who are charged an associated premium for coverage with COPIC are eligible to participate in the program. For eligible AHPs, the same participation guidelines apply; however, 2016 is the first year that AHPs will start to receive the discount (if they are COPIC-insured as of 1/1/15, they will need to earn 3 points by 12/31/15).

October 08, 2015

New On-Demand Course: “Error, Injury and Loss in Diagnostic Imaging”

COPIC’s new on-demand course titled “Error, Injury and Loss in Diagnostic Imaging” will educate learners in the subject of errors and liability in radiology. This course focuses on errors related to perception as well as accurate interpretation and communication. Techniques to reduce errors are also examined, using case-based examples and images. At the conclusion of this activity, participants will be able to:

  • Explain the frequency and types of errors in radiology.
  • Demonstrate and illustrate how errors occur.
  • Propose strategies to reduce errors in perception, interpretation and communication of images.

This course was developed by Matthew J. Fleishman, MD, a COPIC board member. It takes about 1.5 hours to complete and is eligible for 1 COPIC point. You can access this as an “on-demand” course on www.callcopic.com/education.

October 06, 2015

Upcoming Practice Administrators Meeting

Throughout the year, COPIC hosts meetings for practice administrators to discuss current issues and how COPIC can best support their needs. Join us for the next meeting on:

Wednesday, Oct. 28th, 2015
11:30am to 1:00pm
COPIC offices or via webinar

COPIC’s Chief Medical Officer, Dr. Alan Lembitz, will share valuable insight regarding the following topics:

  • Approaches to the Non-Compliant Patient
  • Informed Refusal
  • Terminating Patients
  • Minors and Risk Issues

Lunch will be served. For more information, or to RSVP, contact Diane Laff at (720) 858-6165 or dlaff@copic.com.

September 29, 2015

Updated Minors and Risk Booklet for Colorado and Nebraska

An updated version of the Minors and Risk booklet is now available for both Colorado and Nebraska. This guide is designed to increase a health care professional’s understanding when legal issues involving minors arise. It includes information on key issues such as:

  • A parent’s rights and duties, and delegation of parental power.
  • Circumstances in which minors can provide informed consent for medical treatment.
  • Emergency prescriptions, care, and treatment for minors.
  • Child abuse and reporting.
  • Recommendations for commons scenarios involving minors.

This resource is available for COPIC insureds to download under the “Practice Management Resources” section (located near the bottom of the page) on the Medical Guidelines and Tools page. Please note: you will need to be logged in with your username and password to access the booklet.

September 22, 2015

Florence Crittenton Names Health Center in Honor of Dr. Alethia Morgan

Florence Crittenton Services will be honoring COPIC’s own Dr. Alethia “Lee” Morgan at next week’s dedication ceremony of the Alethia E. Morgan, MD Health Center. Please join us in congratulating Dr. Morgan for her tremendous work with Florence Crittenton Services and its mission to educate, prepare and empower teen mothers.

The new and expanded Florence Crittenton Campus will feature the first school-based health center in Colorado to provide both obstetric and pediatric care. The Alethia E. Morgan, MD Health Center is operated by Denver Health in partnership with Denver Public Schools and Florence Crittenton Services. It will positively impact maternal-child health outcomes and will minimize school absenteeism caused by medical appointments. The Florence Crittenton Campus offers a truly innovative, two-generation approach that supports both the teen mother and her child.

Dr. Morgan has served as a Florence Crittenton board member since 2011. She is a current physician risk manager at COPIC, and prior to joining the company in 2008, she was a practicing obstetrician/gynecologist at Associates in Women’s Healthcare, a medical practice in Pueblo.

More information on Dr. Morgan and the Alethia E. Morgan, MD Health Center can be found in the August 2015 COPIC Topics newsletter or on the Florence Crittenton Services website.

September 15, 2015

COPIC Medical Foundation Awards Grant to RxAssurance

Grant funding, provided by the COPIC Medical Foundation, will support RxAssurance’s pilot study involving the implementation and assessment of OpiSafe, a web-based technology for physicians (and their patients) to use to achieve effective and safe, guideline adherent prescribing and use of opioids. The goals of the grant are to improve patient care and safety, and reduce physician liability, by conducting an effectiveness trial of the RxOpioidSafe (OpiSafe) system for opioid prescribing. The six-month, self-controlled study will assess the following:

September 11, 2015

Upcoming Conference – “Colorado Opioid Epidemic Symposium”

COPIC, alongside other regional health care partners, is proud to sponsor the upcoming Colorado Opioid Epidemic Symposium presented by the North Colorado Health Alliance.

The Colorado Opioid Epidemic Symposium provides a timely opportunity for medical, behavioral, legal, pharmacy, and case management professionals in the southern part of the state to 1) develop and adopt a set of concrete best practices for the management of opioids for the treatment of chronic pain, and 2) develop avenues for sharing critical information about patients at risk for serious adverse outcomes related to their abuse or misuse of opioids. This Symposium will present a unique opportunity to alter the course of this epidemic, save lives, and improve patient and provider satisfaction.

September 24th – 25th
Cheyenne Mountain Resort
3225 Broadmoor Valley Road
Colorado Springs, CO 80906

COPIC insureds will receive 2 COPIC points for attending.

Click here for event details and registration.

September 10, 2015

National Kidney Foundation Receives Grant from COPIC Medical Foundation

Funds provided by the COPIC Medical Foundation will be used to launch a brand new program, in the Denver metro and Colorado Springs areas, called Kidney Care Kits. The purpose of the Kidney Care Kits program is to provide reliable resources for Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) patients in order to increase care compliance with doctor’s recommendations and well-established best practices. Partnerships will be created with nephrologists in the Denver and Colorado Springs areas to equip 1,500 patients with educational materials, interactive resources, and access to a robust ecosystem of National Kidney Foundation programming.

For more information about the National Kidney Foundation and its awarded grant, read the “COPIC Medical Foundation Pledges $25,000 to Support Kidney Patients” press release recently posted to the COPIC News Room.

September 03, 2015

Upcoming Nebraska Programs – Mock Trial and COPIC Webinars

Nebraska insureds are invited to participate in COPIC’s upcoming Mock Trial and webinar programs to earn COPIC points and ensure eligibility for preferred premium status and the associated premium discount on 2016 renewals.

Webinar – “Opioids Liability: Safety and Risk Issues” (1 COPIC point)
Date and Time: 9/8/15, 6 – 7pm
Description: This course will distinguish the specific liability risks in the medical treatment of pain and review materials related to recently adopted guidelines for the treatment of chronic non-cancer pain. Participants will learn the difference between tolerance, physical dependence, and addiction as well as tools to use in prescribing in the setting of chronic pain.

Mock Trial Program (2 COPIC points)
Date and Time: 9/17/15, 6 – 9pm
Location: Regency Lodge, Omaha
Description: Presenting a new case in 2015! COPIC’s Mock Trial programs offer a look into the courtroom proceedings during a medical liability trial. Each program presents an enactment of an actual trial. Attendees will get the chance to serve as jury members, putting forth a verdict after hearing testimony.

Webinar – “Maximizing Safe & Effective Practice with Physicians, PAs, and NPs” (1 COPIC point)
Date and Time: 11/10/15, 6 – 7pm
Description: This course will cover nurse practitioner/physician assistant regulations in Nebraska. Participants will be given examples of high-risk scenarios and learn to utilize a “toolkit” for working with allied health professionals.

To register, visit the Education section of COPIC’s website (the webinars and Mock Trial program are listed under In-Person Seminars) at www.callcopic.com/education.

September 02, 2015

Recent Grants Funded Through the COPIC Medical Foundation

The COPIC Medical Foundation supports organizations and initiatives that improve health care outcomes, patient safety and quality of care. Recent grant funding from the Foundation went to the following initiatives:

  • American College of Obstetricians and Gynecologists (ACOG)—Funding supports the activities of the Council on Patient Safety in Women’s Health Care. The Council strives to continually improve patient safety in women's health care through multidisciplinary collaboration that drives culture change.
  • Bonfils Blood Center Foundation—Funding supports the purchase of devices designed to increase the accuracy of blood pressure readings, and therefore, the number of eligible donators at Bonfils donation centers and mobile blood units.
  • Colorado Pediatric Collaborative (CPC)—Funding will support the Collaborative’s Healthy Living Initiative. This initiative brings together Children’s Hospital, Colorado Pediatric Providers, and Physician Health Partners to create a sustainable health management program that will address weight, diet, and lifestyle choices amongst Colorado’s youngest residents.
  • Gunnison Valley Health Foundation—Grant funding supports implementation of the Studer Group Leadership Training Program. The goal of the program is to instill a high-performing culture that leads to increased engagement, improved patient care and, ultimately, the ability to recruit and retain quality physicians and staff.
  • JP Prescription Drug Awareness Foundation (JPAF)—Funding will support the statewide expansion of JPAF’s programs, providing education for patients and providers on prescription drug interactions so as to reduce adverse outcomes.
  • National Kidney Foundation—Funds will be used to create and distribute 1,500 Kidney Care Kits in order to increase care compliance with resources that reinforce doctors’ recommendations and well-established best practices.
  • RxAssurance—Funds will be directed toward RxAssurance’s RxOpioidSafe (OpiSafe) pilot program. Using web-based technology, RxAssurance seeks to provide pain assessment and management tools for physicians, as well as patient prescription and care tracking tools.

For more information on these and other initiatives funded by the Foundation, visit the COPIC Medical Foundation’s Grants in Action page.

August 25, 2015

HR Program Available by Request – “Creating a Professional Work Environment”

As part of COPIC’s ongoing efforts to support insureds, our Human Resources department has developed an interactive program designed for medical practices who would like to build or reinforce a culture of professionalism and respect. “Creating a Professional Work Environment” is a two and a half hour program available to be held on-site at medical practices and facilities by request.

Program Description:

Employees are at their best when they enjoy the work they do and the people they work for. When professionalism is absent from the workplace, this can lead to low morale, low productivity, security vulnerabilities, and a high chance of employment litigation. This interactive program is designed for medical practices who would like to build or reinforce a culture of professionalism and respect.

Program Outline:
  • Why it is important to foster a professional work environment
  • Legal issues: Unlawful harassment
  • Respectful workplace: What is it? What does it look like? How to create it?

The “Creating a Professional Work Environment” program can be customized to address the specific work environment issues at your medical practice. For training on other HR related issues, COPIC’s Human Resources department can offer you a customized training program designed to meet your exact needs. Contact LaNee Reynolds at 720-858-6057 or lreynolds@copic.com to schedule a customized HR program for your medical practice.

August 12, 2015

2015 Safety Net Clinic Week – August 17th - 21st

Sponsored by ClinicNET and the Colorado Rural Health Center, Safety Net Clinic Week is a week-long advocacy and awareness event for Community Safety Net Clinics (CSNCs) and federally designated Rural Health Clinics (RHCs) throughout the State of Colorado. The week is devoted to educating the public and policy makers about this often underrepresented, yet vital, part of the healthcare safety net.

Available on the ClinicNET website is a toolkit to help clinics participate in the Safety Net Clinic Week 2015. The toolkit includes resources such as a Safety Net Clinic Week fact sheet, press release and governmental proclamation. Click here to access the Safety Net Clinic Week 2015 toolkit.

Keep up to date on Safety Net Clinic Week 2015 by following the Safety Net Scene blog.

August 04, 2015

COPIC’s 2015 Fall Conference Schedule

COPIC will be sponsoring and presenting at several conferences and events during late summer/fall in Nebraska, Colorado and Iowa. To find out where COPIC will be exhibiting in upcoming months, take a look at the recently updated Conference Support page. This page will continue to be updated throughout 2015 and into next year, so check back regularly to see where you can find COPIC next. If you see our booth at an event, please stop by and say hello!

July 29, 2015

Upcoming “Inside COPIC” Program

“Inside COPIC: An Intensive Look at the World of Patient Safety and Medical Liability” allows insureds to learn from and interact with our leadership team. This year, we offer an evening program that combines a claims committee with a session covering key topics such as safety and risk principles, early reporting, claims data and trends, and the 3Rs Program. Join us for the next “Inside COPIC” program and earn 4 COPIC points.

Date and Time:
Thursday, Sept. 17th
5:00 to 9:00pm

Location:
COPIC
7351 E. Lowry Blvd.
Denver, CO 80230

Seating is limited, please register early. To register, visit the Combined – Inside COPIC information page. Download the 2015 Inside COPIC flyer for program details and a listing of additional program dates.

July 21, 2015

Nominate a Colorado Physician for the 2015 Harold E. Williamson Award

Each year, COPIC honors a Colorado physician for his or her volunteer medical services and contributions to the community outside of their day-to-day lives. If you know a worthy candidate, please nominate him or her for this award.

The recipient of the award receives a $10,000 grant from the COPIC Medical Foundation to be provided to a 501(c)(3) organization of the recipient's choosing (on his or her behalf) to fund ongoing efforts to deliver and/or improve health care.

We established this award in remembrance of Harold E. "Hal" Williamson. His encouragement and active participation led to the establishment of the COPIC Medical Foundation.

Download a nomination form or visit the COPIC Medical Foundation page to learn more.

July 14, 2015

Upcoming HR Program – “Employment Case Law – Post-Mortem”

Medical professionals responsible for managing human resources (HR) functions are encouraged to attend COPIC’s upcoming “Employment Case Law – Post-Mortem” program, which will take place at COPIC’s office in Denver.

Program Description:

Going through employment litigation is costly, time consuming, and there are many challenges when an employee files an employment law claim against your organization. This seminar is a good way to learn from the lessons of other companies that have experienced claims. We will also have an employment law attorney on hand to answer your legal questions.

Program Outline:
  • Review employment law claims
  • Identify issues around each case
  • Discuss ways to mitigate the same situation from occurring in your practice

Date and Time:
Wednesday, Aug. 19th
8:00am–8:30am Registration and Breakfast
8:30am-10:00am Program

Location:
COPIC
7351 E. Lowry Blvd.
Denver, CO 80230

This program is complimentary to all COPIC-insured practices. One physician per practice will receive 1.5 COPIC points for attendance. Registration deadline is Aug. 12th. For more information, download the 2015 Human Resources Seminar flyer which includes a form to fill out to RSVP. Or you can register online at www.callcopic.com/education; just select “In-person” and scroll down to find the program title.

Please contact LaNee Reynolds at (720) 858-6057 or LReynolds@copic.com with any questions.

For previous announcements, please see the Archives links on the top right of this page.

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