What Are Our Customers Saying?
Every two years, COPIC conducts its own customer insight survey to gather feedback. This survey involves insured physicians, practice administrators, and facility contacts. It is an important tool in understanding what we are doing right and where we can make improvements. Key overall results from our 2014 survey include:
- 100% of respondents said they would “definitely” or “probably” stay with COPIC when it was time to renew their coverage.
- 100% of respondents said they would “definitely” or “probably” recommend COPIC to a colleague.
- Over 93% of interactions with COPIC were rated as “excellent” or “good.”
- Eight out of ten respondents said that “COPIC is well above the competition and is my clear preference.”
When asked why they remain with COPIC, here’s what respondents told us:
“I believe we have mutual loyalty. It is easy to speak with a knowledgeable person at COPIC. COPIC is more active than other malpractice insurers at providing education to reduce liability.”
“COPIC was formed during a very difficult time for physicians in Colorado. To the extent that it remains a company ‘of, by, and for’ physicians, working hard to do the right thing, I will remain with COPIC.”
“Very responsive, reliable physician and practice support. I have been an administrator for many years, and I’ve learned a lot from all of the seminars, Copiscopes, chart reviews, and discussions. COPIC is a collaborative company. Physicians feel supported and staff feel informed.”
“We are very satisfied with COPIC. I have never worked with a company that is more responsive and supportive. Our providers respect and value the information and guidance they receive from COPIC.”
Occasionally our customers reach out on their own to share their experiences. A COPIC-insured physician wrote us to express his gratitude after facing a lawsuit:
"My lawsuit was recently dismissed and I wanted to write a letter to thank you and let you know how much I appreciated COPIC's support. It is a lonely feeling to be sued. There is a great deal of anger and anxiety. I had concerns about my future insurability, my medical license, and my personal assets. It was comforting to know that COPIC allowed me to have a say in what might happen. I appreciated being asked for my opinion at various times during the case and concerning the terms of dismissal. This gave me some sense of control in a situation that was dominating my life, both personally and professionally…I am very grateful to COPIC and to the lawyers who represented me for helping me through this. I feel very fortunate to be represented by COPIC."
COPIC is endorsed by the Colorado Medical Society and the Nebraska Medical Association for its medical professional liability insurance. COPIC is exclusively endorsed by the Colorado Hospital Association as the medical liability carrier of choice for hospitals and facilities in Colorado.