COPIC Insights Seminar

COPIC Insights Seminar

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A Half-Day Symposium on Three Topics: Disruptive Patients • Documentation • Tales from the Hotline

Friday, September 15, 8:00am - 1:00pm
Hyatt Regency, 3200 E. 81st St, Bloomington, MN 55425

Presenters: Dr. Alan LembitzChief Medical Officer, Dr. Eric ZachariasDirector of Education, Dr. Dennis BoylePhysician Risk Manager, Pamela JohnsonRN, BSN, CPHRM, Senior Manager, Practice Quality and Facilities.

As part of our efforts to address the needs of key medical specialties, COPIC has created a half-day conference to share our insights with you on a variety of risk management topics. Our physician risk managers, patient safety risk managers, and other COPIC team members will spearhead an interactive discussion on common and emerging high-risk scenarios and present illustrative cases based on actual medical liability lawsuits from COPIC's files. Our goals are to keep you informed of critical risk areas, reduce your chance of being named in a lawsuit, offer insight to enhance your patient safety, and create a forum for providers to discuss challenges they are facing. 

Seminar Objectives

     • Disruptive Patients: Determine what constitutes a difficult patient interaction; formulate a skillset to use in a difficult encounter.
     • Documentation: Discuss key takeaways to avoid documentation pitfalls; provide accurate representation of a patient's condition and treatment to maintain documentation integrity.
     • Tales from the Hotline: Demonstrate how to manage unusual medicolegal situations that inevitably arise in medical practice; recognize when you can access assistance from COPIC's Risk Management Hotline.


There is no cost to attend. Attendance earns COPIC-insured facilities one COPIC point that applies toward an annual premium discount. Three hours of CNE are available to providers who are insured by COPIC. 

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For more information, please email Stephanie Heronema.