Technical Support-Safari


Due to a recent Apple software update you must have the most recent version of adobe flash player to view a course. Please follow the first set of instructions to update your flash player.

INSTALL ADOBE FLASH PLAYER
1.) Go to https://get2.adobe.com/flashplayer/
2.) Click Install Now
3.) Wait while the download is initializing
4.) You will see the download appear in your Downloads folder
5.) Double click on the installer
6.) Click on Install Adobe Flash Player
7.) Click Open in the Install Adobe Flash Player window
8.) Type your password
9.) You may be prompted to close any programs that also require Flash before you can install the update, click Close All, then click Continue
10.) Wait for the install
11.) Once the install is complete, click Finish
12.) You may want to restart the computer just to verify all changes are good before proceeding

CLEAR COOKIES AND CACHE
1.) Close any open browsers
2.) Open Safari from the bottom toolbar
3.) Once open, go to the top and click Safari from the menu bar
4.) Click Preferences (or Settings if Preferences is not listed)
5.) Click the Privacy tab
6.) Look for a button that says Show Cookies or Cookies
7.) Click Remove All Website Data
8.) Restart computer and visit the website you were having problems with

DISABLE POP-UP BLOCKER
1.) Close any open browsers
2.) Open Safari from the bottom toolbar
3.) Once open, go to the top and click Safari from the menu bar
4.) Click Preferences (or Settings if Preferences is not listed)
5.) Click the Security tab found on the top row
6.) Under Web Content, uncheck Block pop-up windows
7.) Restart browser

ENABLE FLASH PLAYER(Mac OS X 10.11, Mac OS 10.12, and later versions
1.) Close any open browsers
2.) Open Safari from the bottom toolbar
3.) Once open, go to the top and click Safari from the menu bar
4.) Click Preferences (or Settings if Preferences is not listed)
5.) Click the Websites tab and scroll down to the Plug-ins section.
6.) Locate the Adobe Flash Player entry
7.) Click the check box to enable Flash Player
8.) In the lower right portion of the window, next to 
When visiting other websites choose On.
9.) Restart browser